FAQ

Everything you need to know before joining our coffee tour.

How do I get to Finca Don Eduardo?+

We're just an 8-minute walk from Salento's town square — no need for a jeep. Address: Calle 7 # 1-04, Salento, Quindío.

Do I need to make a reservation?+

Reservations are recommended for the English tour since capacity is limited, though walk-ins are welcome. The Spanish tour requires a reservation with a minimum of 2 people.

What is the tour schedule?+

Tours run Monday to Saturday at 9:30 AM (English · Morning), 10:40 AM (Spanish), 2:30 PM (English · Afternoon). Languages available: English and Spanish. Private tours can be arranged outside these times — contact us to check availability.

Can I change or cancel my booking?+

Yes. Cancellations more than 30 days before the tour get a full refund of the deposit. Between 5 and 30 days, a partial refund applies. Under 5 days or a no-show, the deposit isn't refunded. Date changes are possible up to 24 hours before, subject to availability.

Can I do the tour in another language?+

Our regular tours run in English and Spanish. If you need a different language, message us on WhatsApp and we'll do our best to help.

What should I bring?+

Comfortable walking shoes, a rain jacket, insect repellent, and water.

What if it rains?+

The tour is a working farm walk, so we recommend a rain jacket year-round. If weather conditions make the visit unsafe, we'll contact you to reschedule — message us on WhatsApp if you're unsure ahead of your visit date.

What is the maximum group size?+

Each time slot has a capacity of up to 20 people. For larger groups or travel agencies, contact us directly to arrange a private tour.

Can children join the tour?+

Message us on WhatsApp with your children's ages and we'll help you plan the visit — the tour involves walking on working farm terrain.

Is the tour accessible for visitors with reduced mobility?+

The tour includes walking on a working coffee farm with natural, sometimes uneven terrain. If you have specific accessibility needs, message us on WhatsApp beforehand so we can let you know what to expect and how we can help.

Do you offer private tours or tours for travel agencies?+

Yes. If you'd like a private tour for your family or a group through a travel agency, contact us — we can customize the experience and pricing to suit your needs.

What if I don't drink coffee?+

The tour covers the history of coffee, the farm and its production process, not just tasting — most non-coffee-drinkers still enjoy the walk and the story. If you have specific concerns, message us on WhatsApp before booking.

Still have questions?